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Innovation & Energy
Innovation & Energy
Over the past two decades, my focus has been on guiding leaders, teams, and organizations toward greater innovation—a pursuit that remains relevant today. Innovation hinges greatly on the energy individuals and teams bring to the table. While concepts like "Defer Judgement," "Yes, And," and "Embrace Failure" are often highlighted, translating these ideals into actionable behaviors can be challenging due to internal barriers.
Our Innovation Training and Programs help teams and individuals navigate these obstacles and boldly pursue transformative work. We focus on the essential shift in energy needed to foster both personal and team creativity and experimentation. We understand that unlocking innovation goes beyond mere rhetoric—it demands real changes in mindset and behavior.
Design Thinking
Design Thinking
TRAINING + COACHING
For many, navigating the journey of exploring problems, generating ideas, experimenting with concepts and iterating towards a solution can feel ambiguous and uncomfortable. Design Thinking or Human-Centered Design offers a structured process supported by tools that instill confidence in team members, enabling them to trust the innovation journey.
Embarking on this journey for the first time can still feel daunting, necessitating consistent support and challenge from a facilitator. With dedication and guidance, purposeful and unique solutions gradually emerge.
Energy for Growth provides 2 to 4-day trainings, tailored to suit the client's preferences, supplemented with coaching, to reinforce the new ways of working and practice. Alternatively, we offer customized solutions to address specific needs.
CX Standards
CX Standards
FACILITATION / INTERIM
What does it feel like to be a customer of your organization? How does this experience differ from that of your competition? As part of any transformation roadmap, it's crucial to establish both Customer Experience Standards and the unique qualities that define your brand's and/or organization's experiences.
Energy for Growth (E4G) recommends assembling a small team, led by the transformation team and involving input from communication, marketing, and CX departments. Facilitated by E4G. This collaborative effort may span several months to research, define, test and refine the CX Standards. However, these standards serve as a benchmark against which every customer and employee interaction can be evaluated and enhanced, fostering a shared language across divisions.
It's essential to recognize that the standards are a very powerful and purposeful asset to own, as they have been proven to significantly influence both customer and employee satisfaction scores.
Culture Shift
Culture Shift
FACILITATION / INTERIM
To foster greater innovation, companies often need to reassess and adjust their values. True innovators typically engage in practices such as testing prototypes with customers, gathering feedback, and iterating based on that feedback. In many corporate cultures, these activities are mistakenly seen as failures and are often met with punishment. This fear of experimentation stifles innovation among employees, underscoring the need for new values to support a more innovative environment.
Energy for Growth (E4G) recommends forming a small team, led by the Senior Management and/or Transformation and HR team, with input from all departments. Facilitated by E4G. This collaborative effort may span several months to research, define, test, and refine internal values. Emphasis will be placed on encouraging risk-taking, promoting a culture of learning, celebrating feedback, fostering collaboration & sharing across divisions and with customers, and allocating time for experimentation.
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